Experienced Dental Office Manager – Billing & Treatment Coordinator

Full job description

We are an established dental practice in Sunnyvale looking for an experienced, organized, and dependable Dental Office Manager / Insurance & Billing Coordinator to join our team.

We are especially looking for someone who is very strong with dental insurance, billing, patient copay calculations, accounts receivable, and collections.

Key Responsibilities

• Verify dental insurance eligibility and benefits

• Accurately calculate patient copays and estimated out-of-pocket costs

• Understand PPO fee schedules, deductibles, annual maximums, frequencies, and insurance limitations

• Prepare accurate treatment estimates and explain financial responsibility to patients

• Submit dental insurance claims with appropriate documentation

• Follow up on unpaid, delayed, and denied insurance claims

• Review insurance aging reports and outstanding A/R

• Follow up on outstanding patient balances and collections

• Post insurance payments and EOBs accurately

• Handle insurance adjustments and write-offs correctly

• Submit secondary insurance claims when applicable

• Assist with treatment coordination and scheduling

• Help maintain an efficient and organized front office

Qualifications

• Previous dental front-office, dental billing, or dental office management experience required

• Strong knowledge of PPO dental insurance and dental terminology

• Excellent understanding of dental billing and collections

• Ability to accurately calculate patient portions before treatment

• Experience with Dentrix preferred

• Comfortable communicating treatment costs and financial arrangements with patients

• Organized, detail-oriented, dependable, and able to follow through

• Strong communication and customer-service skills

• Able to work independently and as part of a team

What We Are Looking For

The ideal candidate doesn’t simply submit claims, they take ownership of the account until payment is received.

You should be comfortable reviewing an insurance breakdown and treatment plan and determining the expected insurance payment, contractual adjustment, deductible, and correct patient portion.

We are looking for someone interested in becoming an important, long-term member of our practice.

Compensation: Competitive and based on dental billing/management experience.

Please apply through Indeed with your resume and a brief description of your dental insurance, billing, and collection experience.

Pay: $29.00 - $40.00 per hour

Benefits:

• 401(k)

• Employee discount

• Retirement plan

Work Location: In person